In today’s fast-paced corporate environment, efficiency is everything—especially for banks managing a large volume of clients. This case study dives into how we helped a leading corporate bank streamline their online banking account creation process, reducing processing times by 60% and enhancing customer satisfaction.
The corporate banking division of this well-established institution struggled with onboarding delays for corporate employees requiring online banking access. The manual process involved verifying client details, checking signature registrations across various systems, and assigning access privileges. Each step was time-consuming, prone to human error, and resulted in inconsistent turnaround times, causing frustration for both the bank and its clients.
Time-consuming manual validations across different platforms
Delays in checking signature registrations
High error rates when assigning access privileges
Inconsistent communication with corporate clients during the onboarding process
To eliminate these bottlenecks, we implemented Robotic Process Automation (RPA) to fully automate the corporate online banking account creation process. Here’s how we approached the challenge
The robot validated personal and corporate details directly from the bank's internal system, eliminating the need for manual verification.
We integrated the solution with a separate signature registration system, ensuring accurate cross-checking without manual input.
Based on corporate policy, the robot automatically assigned transaction privileges (initiation or approval) to each new account.
Once the account was created, the system automatically sent an email or SMS with login details and instructions, ensuring that clients were informed in real-time.
The entire process, from request validation to sending notifications, was handled by the RPA solution, reducing the need for manual intervention and drastically speeding up onboarding times.
Automation cut down account creation times significantly, allowing for faster service delivery.
Manual errors in validation and privilege assignment dropped dramatically.
The bank could now handle three times more account creation requests simultaneously, improving overall efficiency.
Clients were assured that the right employees had the appropriate transactional privileges, with minimal risk of error.
Faster account setup and real-time notifications enhanced the overall customer experience.
With repetitive tasks automated, staff were free to focus on higher-value activities, boosting operational efficiency.
“The automation of our corporate online banking account creation has drastically reduced processing times and improved the accuracy of privilege assignments. Our clients appreciate the swift onboarding, and our employees can focus on more critical tasks.”
By automating the corporate online banking account creation process, we enabled the bank to significantly reduce processing times, increase accuracy, and deliver a more seamless experience for corporate clients. This success underscores the transformative potential of RPA in streamlining banking operations.